The Older Persons Advocacy Network (OPAN) warmly welcomes Liz Hefren-Webb as the new Aged Care Quality and Safety Commissioner.

OPAN CEO, Craig Gear OAM, expressed his confidence in Ms Hefren-Webb’s ability to lead the country’s national regulator, stating, “I congratulate Ms Hefren-Webb for being appointed to this position. She will be tasked with the enormous responsibility of upholding the health, safety and wellbeing of older people.”

Gear emphasised the significance of this appointment, stating, “This appointment comes at a pivotal time in the aged care sector as we move towards a rights-based Aged Care Act in 2025.” This shift in focus signifies a crucial step towards ensuring greater dignity and respect for older Australians within the aged care system.

Ms Hefren-Webb brings a wealth of experience to this critical role, having served in numerous senior government positions, most recently as the Deputy Secretary, Social Policy, in the Department of the Prime Minister and Cabinet. Her deep understanding of government policy and social issues will undoubtedly be invaluable in her new role. She is set to commence her duties as Commissioner on 20th January 2025.

Gear also took the opportunity to express his sincere gratitude to the outgoing Commissioner, Ms Janet Anderson PSM, for her exceptional leadership since 2019.

“I would also like to thank Ms Anderson, our inaugural Commissioner, for her leadership since 2019,” Gear said. “Ms Anderson oversaw the implementation of the Aged Care Quality Standards, the establishment of the Serious Incident Response Scheme, and the introduction of mandatory care minutes – all important reforms which have significantly improved an older person’s experience in aged care.” These reforms have had a profound impact on the quality of care provided to older Australians, contributing to a safer and more dignified experience for residents in aged care facilities.

Gear concluded by expressing his enthusiasm for working collaboratively with Ms Hefren-Webb in the coming year. “I look forward to working with Ms Hefren-Webb in the new year to ensure the voices of older people are at the core of our national regulator’s focus,” he stated. This commitment to prioritising the needs and perspectives of older Australians is crucial for ensuring that the aged care system effectively meets their evolving needs and expectations.

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